Terms and Conditions

Subject to Onyx Charm terms and conditions, all prices shown on the website are in United States funds and subject to applicable taxes in the USA and Canada. Applicable taxes are calculated during checkout process based on customer billing address.

United States and Canada

We will ship your order for free with our Standard Shipping Option (Canada Post Regular Parcel or Purolator Ground Shipping). If you prefer to choose a Non-Standard Shipping, then additional charges may apply.

At the moment we’re building up our inventory and some products might take up to 6-8 weeks to be delivered.

International Shipping

All international orders will be shipped via FedEx, Canada Post, Purolator or UPS. You will receive an email with the tracking number. All international shipments that are going through customs clearance may have delays.

We’re happy to receive returns as long as our product is returned non-damaged to our warehouse. Get in touch with our happiness specialist to arrange a return.

Please consider that each lamp is a unique item, the surface of the lamp will differ in nuances from the photos of the product

Should you have any questions and concerns, please contact us at [email protected] and a team member will do everything possible to help you.